Very friendly, not crowded & many things to do
Debbie
januari 2022
We liked the friendly staff and the resort
Jill
oktober 2024
When they say is all inclusive it is absolutely, even the mini bar, we e hoy the food and drinks is absolutely amazing, please try the pizza tres rios. They have a bunch of activities and all of them are great even those ones in the family pool. They have a little space where they combine the river and the sea and it seems like a pool, definitely my favorite spot. I also have to congratulate the staff, such a nice and given people it make us feel so great.
Lina1
augusti 2021
Absolutely amazing resort. Great restaurants. All 5 are definitely worth trying....although the pizza place for lunch wasn't great ....there are definitely better options. The resort is quite clean and personal very helpful. Great bonus are the free kayak, bike and snorkeling tours and tequila tasting. There is a show every night which is also great. We didn't have snorkeling equipment but its worth it just tonswim through the river, definitely a unique experience. The nature around the complex is spectacular.
K2wolo
februari 2022
As soon as we arrived we were greeted and immediately checked in. The room was spotless clean and the beds so comfy. Gilberto with room service was great, always dropping our food off still warm and with a huge smile. The pools were nice too. The beach is not blue water but it was expected due to previous comments, however there is a little spot that has blue clear water that we swam in and it had fish (my kids loved that). If you want to do activities book as soon as you can due to space availability. We went snorkeling and kayaking Hector, Jesus and Gilberto were great (not your typical boring guides). Our favorite restaurant was La Hacienda Grill, they had the best food (fried octopus was delicious).
Anonymous
maj 2022
Food was generally excellent. Various restaurants (Il Forno, Hacienda) were very nice. Themed nights (e.g. Brazil at the Hacienda) were excellent. Beach was great - very uncrowded. Hotel itself was also uncrowded - this may have been intentional because of covid. The Covid measures taken at the hotel were reassuring. Dentist on-site was a god-send. Very nice pool area. Grounds including cenotes, small rivers, mangrove forests, were beautiful.
Allan
januari 2022
Facilities were excellent, beds were comfortable, restaurants were varied.
Sarah
augusti 2022
Location, tours, the show, amenities. The tour personnel was extremely nice and helpful. Specially Héctor and Isaac.
Raúl
februari 2022
The food is fresh, delicious and varied. The rooms are very spacious and comfortable. The spa experience was amazing and we also loved the kayak tour.
Regina
maj 2022
Amazing rivers that starts at cenotes and goes all the way to the ocean. If you dive in a water, the stream will take you all the way down.
Anastasiia
februari 2022